In
today’s competitive business environment, to
have a superb product or service does not necessarily
guarantee success. To develop and maintain sustainable
competitive advantage, it is imperative that companies
develop coherent business management systems that
enable them to produce quality products and services
at a consistent level. This in turn lays the foundation
for companies to work towards a culture of innovation
and continuous improvement so as to enhance bottom-line
as well as aligning themselves to the “best-in-class”.
In
Eduline, we aim to deliver total quality and
business solutions through the following programmes:
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ISO
9001 Quality Management System (QMS)
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ISO
9000 is a series of international standards developed
to assist companies to design, develop and implement
effective quality management systems. It has become
a prerequisite nowadays as it demonstrates that the
company has met minimum quality standards.
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ISO
14000 Environmental Management System (EMS)
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ISO
14000 Environmental Management System is a management
system that enables firms to control the impact of
their activities, products and services on the environment.
The
two major underlying concepts of the standard are
continual improvement and management of legal compliance.
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OHSAS
18000 Occupational Health & Safety Management
System (SMS)
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OHSAS
18000 Occupational Health & Safety Management System
is a management system that enable firms to control
the impact of their activities, products and services
on the Occupational Health and Safety. The standard
provides a framework for firms to establish a strategic
approach to their occupational Health and Safety policy,
plans and actions.
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ISO
22000 / HACCP – Hazard Analysis and Critical
Control Point
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The
ISO 22000 / HACCP (Hazard Analysis Critical Control
Point) is an internationally recognized food safety
process control programme that provides the framework
for hazard identification and control. It is an effective
means of controlling food borne diseases.
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ISO/
TS 16949 Quality Management System for the Automotive
Industry
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ISO/TS
(Technical Specification) 16949 is a quality management
system standard specific to the Automotive industry,
which aligns existing automotive quality system requirements
within the global automotive industry. It is the new
automotive standard, which many vehicle manufacturers
are either mandating or accepting instead of QS-9000,
VDA.6, EAQF or AVSQ.
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BS
7799 Information Security Management System
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BS7799
is the most widely recognized security standard in
the world, setting out the requirements for Information
Security Management System.
It
is a systematic approach that identifies, manages
and minimizes the range of threats to which sensitive
company information is regularly subjected so that
it remains secure.
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| Six
Sigma Programmes |
| Six
Sigma is a company-wide initiative focused on providing
value to the organization’s customers through improved
products, processes, transactions and services.
With the ultimate goal of virtually eliminating all defects,
Six Sigma will transform the DNA of a company to a vision of
a world-class enterprise.
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| Cost
of Quality (COQ) Program |
Cost
of Quality Program provides the company with the necessary
know-how and tools on identifying various significant
cost components that exist as a result of quality deficiency
and customer satisfaction.
The program aims to tackle these significant cost components with the objective
of reducing such costs without affecting the quality or operation of the
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| Business
Continuity Management (BCM) |
| Business
Continuity Management is a system that addresses the
effective continuation of business in the event of various
contingencies that might arise. BCM helps increase the
organization’s resilience and capacity to respond
to different types of crises and disasters. |
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| People
Developer Standards (PDS) |
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People Developer Standard (PDS) is Singapore’s
quality standard on human resource development. It is
a three-year certification scheme that gives recognition
to organizations that bring out the best in their staff
for better performance. |
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| Strategic
Business Planning Program |
| Strategic
Business Planning is a top management process whereby
strategic goals and targets are set vis a vis review
of external opportunities & threats as well as internal
strengths & weaknesses within the company.
Strategic
Business Planning is of importance at various milestone
phases of a company, namely, strategic growth planning,
solicitation of funds from financial institutions,
venture capitalists & potential investors and “buy-in” on
investment.
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| Strategic
Marketing & Branding Program |
| Strategic
Marketing & Branding is a vital exercise that allows
a company to present her organizational image and products & services
offered from the eyes of the customer, strategic partners,
suppliers and even employees.
The Branding
program involves various phases, including developing brand
identity, communicating brand image and measuring brand equity.
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| Singapore
Quality Award (SQA)/Singapore Quality Class (SQC) |
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The
Singapore Quality Award/ Class (SQA/ SQC) is a scheme
that recognize organizations that have attained a commendable
level of performance in the journey to business excellence.
The
objective is to develop world-class organizations
that are able to achieve sustainable high performance
in productivity and quality.
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| In-House
Training of Quality, Environmental, Safety and Business
Analytical Tools & techniques |
We
provide in-house and consultancy-led workshops for
a variety of advanced quality, environmental, safety
and business analytical tools and techniques that will
sharpen the participants’ understanding and application
of such tools and techniques when back on-the-job.
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| Internal
Quality , Environmental and Safety Audits/ Independent
Assessments |
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also provide various services after completion of the
consultancy project to help in the maintenance of your
certification. |
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Operations
Management Coaching Programmes for Continual Improvement
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We
are able to provide short practical coaching programmes
for various operations management systems (eg ISO9000,
ISO14000, OHSAS 18000 etc) that your organization
has been certified to with the objective of streamlining
work flow processes and reviewing key performance
indicators for maximum impact and improvement. We
have been very successful in these programmes because
our consultants are highly operationalised and are
therefore able to offer impactful solutions and recommendations
in mapping the operation management system requirements
onto your organization’s business processes.
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| Environmental
Legal Updating Services |
Our
environmental consultants specializing in environmental
legislature and regulations provide environmental legal
updating services for specific organizations in specific
industries on a retainer basis. This requirement becomes
more apparent for organizations certified to ISO14000
EMS or equivalent environmental management systems
whereby they have to ensure that their environmental
legal registers are consistently updated.
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| Our
Consultancy Approach |
Our
approach is not simply one of delivering standardized
programmes. Our unique value proposition to our customers
involves evaluating their areas of concern or potential
growth before working out a total quality & business
solution roadmap for them. It is therefore no coincidence
that many of our customers go through multiple consultancy
programmes with us. It is our vision to be our customers’ strategic
partner of choice in jointly forging ahead with sustainable
competitive advantage & bottom-line improvement.
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